Frequently Asked Questions

Everything you need to know about your Premiata experience.

How can I track my order?

Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery in real-time.

What is your return policy?

We offer a 14-day return window from the date of delivery. Items must be in their original condition, unworn, and with all original packaging and tags attached.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. Depending on your region, local payment options may also be available at checkout.

Are your sneakers true to size?

Most Premiata styles run true to size. However, for specific models, we recommend checking the size guide located on the product page for detailed measurements.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination and will be calculated automatically during the checkout process.

How should I care for my Premiata shoes?

To maintain the quality of the materials, we recommend cleaning with a soft, damp cloth and avoiding direct exposure to heat sources or prolonged sunlight.